📦 Shipping & returns

Shipping and Returns Policy

All information regarding shipping costs, delivery times, and conditions in metropolitan France, as well as the return and refund procedure.

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1
Order confirmed
Secure payment. Instant email confirmation.
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2
Packing & dispatch
The parcel is packed and dispatched with a tracking number sent by email.
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3
Delivered to your door
Estimated delivery: 4 to 15 working days to mainland France.

Shipping rates and delivery times

Order value Shipping cost Estimated delivery
Under €80 €4.90 4 to 15 working days
€80 and over Free 4 to 15 working days
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Variable lead times: some items or high-demand periods may extend delivery to up to 21 working days. The tracking number sent by email lets you follow the parcel in real time.

Orders are processed 7 days a week. A confirmation email with the tracking number is sent as soon as the parcel ships.

Order tracking

Every order ships with a tracking number. It is sent automatically by email as soon as the carrier collects the parcel.

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If you have not received a tracking email within 5 working days of ordering, check your spam folder. If in doubt, contact support.

Returns policy — 14 days

In line with French distance-selling law, a 14-calendar-day right of withdrawal applies from the date the parcel is received.

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Conditions: the product must be returned complete (accessories, compression sack, instructions). Sleeping bags tried at home are accepted, provided they are returned clean, odour-free and with no sign of outdoor use.
1
Send a return request by email
Write to contact@duvet-nomade.com with your order number and your return request. Items sent back without a prior request are not accepted.
2
Receive the prepaid return label
A prepaid shipping label and the return centre address are sent by reply email. Return shipping costs are covered.
3
Drop off the parcel
Drop the parcel off with the carrier network shown on the prepaid label.
4
Full refund
After receipt and inspection, the refund is issued within 14 days to the original payment method (bank card, PayPal, Apple Pay). Original shipping costs are also refunded.

Faulty or non-conforming product

If a product is faulty, damaged or does not match your order, contact contact@duvet-nomade.com straight away with photos or videos of the issue and your order reference. A solution in line with your legal rights is provided (replacement, refund or repair).

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Fully covered: in the event of a defect or delivery error, return and re-shipping costs are covered in full.

Legal guarantees

All products sold on Duvet Nomade benefit from the following legal guarantees:

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Legal guarantee of conformity: 2 years from receipt of the goods (French Consumer Code). The product must match its description and have the qualities stated on the product page.
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Guarantee against hidden defects: applicable under the conditions of the French Civil Code. Covers defects not visible on receipt that make the product unfit for use.
A question about a delivery or a return?
Reply within 48 hours. Include your order number for faster handling.
Contact support →